Delivery Program Manager - English (Shenzhen) (ITD) - IBM China Company Limited

IBM China Global Delivery IBM is the only IT company in the world, and also in China, to offer end-toâ€"end solutions from hardware to software services and high end consultancy. IBM’s services arm is the world's largest information technology and consulting service provider. Over 200,000 professionals help clients integrate information technology with business value.IBM’s network of global delivery centers in more than three dozen countries including China is the growth play for IBM services business. IBM's approach is about directing the right tasks, with the right skills, in the right places. For example, we’ve centralized strategic sourcing for our procurement BTO practice in Greenock, Scotland. We've consolidated services operations for financial management and accounting in Tulsa, Oklahoma.  And we've created a Center of Excellence（CoE）for the shipping industry in Scandinavia and New York City. China Global Delivery is currently IBM’s second larges
t global delivery center worldwide. It is dedicated to providing clients with high quality IT solutions and services to help clients around the world achieve success and growth. Over the years, China Global Delivery Center has significantly grown its employee base to provide consulting & application, infrastructure and business transformation services across the locations of Shanghai, Dalian, Shenzhen and Chengdu.IBM China GDC was certified Capability Maturity Model® Integration (CMMI) V1.1 Maturity Level 5 by the Software Engineering Institute (SEI) as early as 2004 and was renewed as a CMMI v1.2 organization in 2008. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services market.IBM operates on a global scale with presence in more than 170 countries and 27 cities in China. It has developed a globally integrated business model that draw
s on the industry's best talent - developers, researchers, delivery teams, consultants, etc. - regardless of location. IBM works closely with employees to help them build a successful career path locally or in any one of the countries where IBM does business - an opportunity few companies can match.

Job description• Provide overall leadership and direction to the delivery teams.• Ensure the account / program resource demand is met according to their plans.• Ensure the delivery of the account / program implements as per agreed processes and procedures.• Ensure the delivery of the account / program meets and exceeds the defined service levels and quality.• Ensure zero defect projects quality and implement proactive management focus for all projects • Meets and exceeds client satisfaction targets• Being accountable for delivering a superior client experience in every transaction / engagement • Sensing and responding to client needs and issues • Focusing on building a long-term relationship that will positively impact IBM's business growth• Protect and grow existing bases working with geography representatives• Ensure a strong business control posture, zero audit exposure as evidenced by Headquarters’ audits and Continuous Self Assessments (CSA's)•
Ensure that Best Practices are used by the teams. Required Bachelor's Degree English: Fluent Additional information8 years or above IT related experiences is required, experiences in IT Infrastructure Operation is preferred. At least 3 years experiences in project management. Below skills are required: • Master Project Management knowledge, apply project management principle• Apply delivery processes / disciplines & tools • Apply quality assurance principles • Manage financial performance • Manage work scope & commitments • Manage project transition & change • Manage in a matrix environment• Manage systems management standards & processes• PMI-PMP certified* This is for IBM GDC.
Workcountry: China
Workcity: Shenzhen

Integrated Technology Delivery (ITD)
Integrated Technology Delivery (ITD) is an integral part of IBM’s Global Technology Services (GTS) unit. IBM GTS helps clients reduce costs, improve productivity, and assert competitive advantage with a comprehensive, world-leading portfolio of assessment, outsourcing, infrastructure, and systems integration services.ITD brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing, covering a full scope of infrastructure support to IBM clients. ITD is supported by a set of 4 global competencies: SSO(Server Systems Operations), SARM (Security, Asset & Risk Management), EUS (End User Support), and SM (Service and Solutioning Management), carrying a mission to leverage IBM’s global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. China GDC ITD commenced in 2005 in the city of Shenzhen and serves IBM clients in Asia Pacific, Europe and the United States. The Shenz
hen site has become one of 4 strategic ITD locations worldwide and is growing at a full speed. We offer opportunities for high-caliber talents in IT infrastructure to join us, to enjoy the success from the clients, the company, and your career.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.