41012 Program Manager - Tektronix, Inc

Danaher CEGDanaher Company BackgroundEmploying over 50,000, with 2009 FYE revenues approaching $13B, Danaher Corporation (NYSE: DHR), together with its subsidiaries, designs, manufactures, and markets professional, medical, industrial, commercial, and consumer products, primarily in the United States, Europe, and Asia. It operates in four segments Professional Instrumentation, Medical Technologies, Industrial Technologies, and Tools and Components. Test and Measurement PlatformToday's industry is complex and expensive.  Uptime is critical.  Danaher's  Electronic Test and Measurement platform is dedicated to keeping your world up and running.  Virtually everyone whose job it is to keep electricity and information flowing -- electricians, engineers, calibration labs, and computer networks-depends on the precision and reliability of Danaher’s products. The Electronic Test and Measurement platform is comprised of several businesses; Fluke Corporati
on, Fluke Networks, Fluke Biomedical, Hart Scientific, Raytek, Tektronix and Tektronix Communications. Communications Enterprise GroupHeadquartered in Plano, TX, the Communications Enterprise Group (CEG) comprises a group of Danaher Test and Measurement operating companies that provide enterprise and mobile network operators around the world an unparalleled suite of network diagnostics and management solutions for fixed, mobile, IP and converged multi-service networks. This comprehensive set of solutions support a range of architectures and applications such as LTE, fixed mobile convergence, IMS, broadband wireless access, WiMAX, VoIP and triple play, including IPTV. With revenues exceeding $700M, Communication Enterprise Group companies employ over 1,800 people at 20 core sites globally.  They expect to continue growing rapidly through organic and inorganic activity.  Tektronix CommunicationsTektronix Communications (TekCom) enables the world’s la
rgest network operators, network equipment manufacturers and cable companies to design, build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. Our solution suite includes network performance monitoring solutions and services that provide passive monitoring and active testing of an entire communications network, and network diagnostics solutions and products that test and measure the signaling protocols in advanced networks and services. With the convergence of voice, data and video into the latest generation IP multi-service mobile and fixed networks, the requirements for monitoring and testing networks and elements are becoming more complex every day. Leveraging a 60-year heritage of enabling innovation, Tektronix Communications offers a seamless portfolio of test, measurement and monitoring offerings that support the latest technologies, from development in the lab through live communicat
ion networks. Tektronix Communications empowers its customers to lead the way toward fixed mobile convergence, broadband wireless access and triple play services by supporting current and advanced protocols, applications and architectures, such as IP multimedia subsystems (IMS), VoIP, 3G wireless, WiMAX and IPTV. Tektronix Communications is the supplier of choice for customers who rely on a wide array of products and solutions and a deep expertise of the technologies that enable innovation from inception through use in live deployments. As a result, Tektronix Communications’ systems manage more than 30 percent of the world’s calls, and our network diagnostic and performance monitoring solutions are installed in more than 100 carrier and cable networks in over 40 countries. Fluke NetworksFluke Networks (FNET) provides innovative solutions for the testing, monitoring and analysis of enterprise and telecommunications networks and the installation and certification
of the wireless, fiber and copper foundation of those networks.  Fluke Network’s comprehensive line of Network SuperVision Solutionsâ„¢ provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to deploy, troubleshoot, and optimize network performance.  Headquartered in Everett, Washington, Fluke Networks has over 500 employees worldwide and distributes its products in more than 50 countries. With revenues close to $250 million, Fluke Network’s positioning affords it many opportunities to grow through acquisition as well as the extension of the brand into new vertical markets and geographies.  To date, the company has successfully completed over two acquisitions in the last year and has the potential to grow in size in through acquisitions and organic growth. The growth and complexity of this business (particularly from a marketing standpoint) is recognized by senior management across Dan
aher.  Therefore, Fluke Networks executives are given prime consideration for promotion into advanced responsibilities within the Electronic Test platform and within other parts of Danaher.

Requisition No.

41012

Position/Job Title:

Program Manager

OpCo:

Tektronix Communications

Business Unit:

Network Management Service & Delivery

Reporting to:

System Delivery & Service Manager

Working Location:

Sydney, Australia

Open Date:

May, 2011

Introduction
Thanks to our innovative product solutions, Tektronix Program Managers are our customers’ advocates, assisting our customers with bringing advanced technologies to market faster. That's how we measure Innovation. Welcome to Tektronix.

JOB RESPONSIBILITIES
The Program Manager is a customer-oriented representative who leads and directs the activities necessary to successfully complete program implementations, warranty, and maintenance support for each assigned customer. As the customers’ advocate within Tektronix, the Program Manager maintains total program and customer support responsibility for each assigned customer. Responsibilities include planning, organization, Systems Engineer (SE) team management and task allocation, and complete program execution to ensure timely and compliant completion of all contracts, while maintaining excellent customer satisfaction.

Serve as the primary focal point for all customer contact during the customers’ life cycles (implementation, warranty, maintenance, and follow-on expansion activities)
Review product compliance against customers’ contract requirements and related specifications
Coordinate and respond to customer requests while maintaining excellent customer satisfaction
Develop, plan, and schedule each program implementation; manage assigned SE team obtaining the required resources and coordinating all aspects of program implementation, such as configuration, production, integration, warranty, and maintenance activities, to accomplish the program on schedule and in accordance with contract requirements and budget constraints
Conduct meetings with customers and other Tektronix organizations as required, including the internal kick-off meeting, customer kick-off meeting and quarterly meetings with major customers
Prepare minutes and action items, as well as provide timely responses to outstanding issues
Direct and mentor the assigned SE team in implementing program requirements
Control and monitor program expenditures
Negotiate contract requirements and Service Level Agreements

QUALIFICATIONS & REQUIREMENTS

Bachelor’s degree in Electrical Engineering or Computer Science
Minimum eight years of related experience in system engineering and Program Management with proven supervisory responsibilities in managing personnel and large implementation programs with Major High Value Customers
Experience in telephony UMTS, GPRS, VOIP and SS7 is desirable
Willing to travel up to 30% internationally
Requires computer literacy and familiarity with Windows operating systems and experience in Microsoft Excel, Word, and Project
Good communication (oral & written) and organizational skills
Candidate must take initiative and be able to work on multiple tasks simultaneously
Candidate must be able to work in remote locations with little supervision