Service Administrator (Based in Sydney) - Intermec Technologies (S) Pte Ltd

Intermec Inc. (NYSE:IN - News) develops, manufactures and integrates technologies that identify, track and manage supply chain assets. Core technologies include RFID, mobile computing and data collection systems, bar-code printers and label media. The company's products and services are used by customers in many industries worldwide to improve the productivity, quality and responsiveness of business operations.Intermec Inc. (NYSE:IN - News) is perhaps best known as the inventor of the world's most widely used bar code symbology. Intermec today develops, manufactures and integrates technologies that identify, track and manage supply chain assets. Core technologies include RFID, mobile computing and data collection systems, bar-code printers and label media. The company's products and services are used by customers in hundreds of industries worldwide to improve the productivity, quality and responsiveness of business operations. Intermec serves thousands of companies worldwide,
including 75 percent of Fortune 500 companies and 60 percent of the Fortune 100.

This position reports to the ANZ Service Supervisor and the core focus of this role is to assist in the delivery of exceptional customer service in job/work flow, logistics and all other customer oriented support activities. Responsibilities:

Process customer Purchase Orders

Raise service repair quotes

Raise invoices for service repairs

Inventory management â€" place orders, receive and ensure proper storage of all spare parts

Service contract management â€" raise quotes, draw up service contracts, invoice and manage renewals

Receive and process incoming repair jobs

Managing the booking and prioritising of in house repair work

Receive and process incoming repair jobs

Managing customer liaison regarding the status of repairs and parts orders

Pack/dispatch and processes outgoing repair jobs

Manage spares pool, keep records all incoming and outgoing items

Respond professionally to customer inquiries via phone or email

Prepare customer service repair reports
Requirements:

Experience in a similar role (previous position in a service department will be highly regarded)
Outstanding customer service skills and professional presentation
Task ownership and responsibility
Demonstrate strong oral and written communication and interpersonal skills as well as the ability to work autonomously and in a team environment
Highly motivated, able to work efficiently, ensuring follow through of all tasks, strict attention to detail and maintaining high data entry accuracy levels
Ability to multi-task and work effectively in a busy environment is essential
Excellent knowledge of Microsoft Office
Possess a strong work ethic and a positive 'can do' attitude
Excellent knowledge of Microsoft Office
Knowledge in SAP, Pronto is beneficial but not essential
To apply for this position, please go to :
http://www.intermec.com.sg/about_us/careers/index.aspx and quote “SV1545“ for the requisition number under "Job Opportunities”.
Only suitable candidates will be selected for an interview.