Senior Slot Technician - New Zealand - EvolutionHR Consultancy Limited

EvolutionHR is a Macau based HR and Recruitment agency providing Executive Search, Professional Recruitment, Temp & Contracting Recruitment, and HR Outsourcing services to local and international businesses in Macau.Established in 2010, our team of recruiters have solid recruiting experience in Macau and with extensive network, committed to offer ongoing recruitment support to our clients & candidates.

Essential Duties and Responsibilities

Ensures that tools and equipment are kept in proper, safe, and working condition.
Returns completed paperwork for processing in a timely manner.
Provides high quality service to customers.
Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins.
Visits clients and performs gaming maintenance.
Performs basic repair and preventative maintenance on assembly level components.
Trains less experienced technicians on use of troubleshooting techniques.
Stays abreast of the latest technology and is able to install updates.
Replaces faulty components when authorized by the customer.
Verifies property specifications so game options and parameters can be set accordingly.
Reviews customer issues with management and tech support.
Ensures customers are satisfied with company equipment.
Training and/or Experience

Three or more years of experience in the assembly, testing, or repair of electronic devices, or equivalent work experience and related gaming school certificate of completion or equivalent.
Knowledge / Skills / Abilities

Valid driver’s license for the state in which you are based.
Valid gaming card (or ability to obtain one).
Advanced mechanical assembly skills.
Advanced knowledge of electricity, electronics, and mechanics of gaming type devices.
Ability to read and understand schematics and service manuals.
Ability to make rational decisions in the field to ensure customer satisfaction.
Strong customer service.
Desire to lead and help others.
Problem solving skills.
Pleasant personality, especially towards customers.

Education

College level electronics training preferred or its equivalent.